Introduction
Welcome to Ball Knower ("we," "our," or "us"). We are committed to protecting your privacy and being transparent about how we collect, use, and share information about you when you use our mobile application ("App").
This Privacy Policy explains our practices regarding data collection and use. By using Ball Knower, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide
- Username/Display Name: If you choose to appear on our leaderboard, you may provide a display name.
- Feedback: If you contact us for support, we collect the information you provide.
Information Collected Automatically
- Device Identifier: A unique identifier for your device, used to save your game progress and preferences locally.
- Gameplay Data: Information about how you play the game, including scores, streaks, and game modes played.
- Daily Game Count: We track the number of games you play each day to enforce free tier limits.
- App Usage: General usage statistics such as session duration and feature usage.
Purchase Information
When you make in-app purchases, we collect:
- Transaction ID: A unique identifier for your purchase from Apple's App Store.
- Product ID: Which subscription or product you purchased.
- Purchase Date: When the purchase was made.
- Subscription Status: Whether your subscription is active, expired, or cancelled.
- Expiration Date: For subscriptions, when your current period ends.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the App
- Save your game progress and high scores
- Display your scores on the global leaderboard (if you choose)
- Process and manage your premium subscription
- Enforce daily game limits for free users
- Verify purchase receipts and prevent fraud
- Analyze usage patterns to improve the game experience
- Respond to your comments, questions, and support requests
- Send you technical notices and updates
Data Sharing
We may share your information in the following circumstances:
Service Providers
We use third-party services to help operate our App:
| Service | Purpose | Data Shared |
|---|---|---|
| Amazon Web Services (AWS) | Cloud hosting and data storage | Gameplay data, subscription status |
| Apple App Store | Payment processing, subscription management | Purchase receipts for verification |
Legal Requirements
We may disclose your information if required by law or if we believe that such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.
Public Leaderboard
If you submit a high score, your display name and score may be visible to other users on the global leaderboard. You can choose not to submit scores or use an anonymous name.
In-App Purchases and Subscriptions
Free Tier
Ball Knower offers a free tier that allows you to play up to 100 games per day. We track your daily game count to enforce this limit.
Premium Subscription
We offer the following premium options:
- Monthly Subscription ($0.99/month): Unlimited games, auto-renews monthly
- Lifetime Access ($2.99): Unlimited games forever, one-time purchase
Subscription Terms
- Payment is charged to your Apple ID account at confirmation of purchase
- Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period
- Your account will be charged for renewal within 24 hours prior to the end of the current period
- You can manage and cancel subscriptions in your App Store account settings
- No refunds are provided for partial subscription periods
Receipt Validation
When you make a purchase, we verify your receipt with Apple's servers to confirm the transaction and activate your premium status. This process does not expose your payment information to us.
Data Retention
| Data Type | Retention Period |
|---|---|
| Gameplay data (scores, history) | As long as account is active |
| Daily game counts | 30 days (rolling) |
| Purchase records | Duration of subscription + 3 years |
| Leaderboard entries | As long as account is active |
| Support correspondence | 2 years |
Data Security
We implement appropriate technical and organizational measures to protect your information:
- Data is encrypted in transit using TLS/HTTPS
- Data at rest is encrypted using industry-standard encryption
- Access to user data is restricted to authorized personnel only
- We use secure cloud infrastructure (AWS) with compliance certifications
- Payment processing is handled entirely by Apple's secure systems
Your Rights and Choices
Access and Portability
You can request a copy of your personal data by contacting us.
Deletion
You can request deletion of your account and associated data. Note that:
- Active subscriptions must be cancelled through the App Store first
- We may retain certain data as required by law or for legitimate business purposes
- Leaderboard entries may be anonymized rather than deleted
Opt-Out
- Leaderboard: Don't submit a username when prompted
- Analytics: Contact us to opt out of usage analytics
Manage Subscriptions
To cancel your subscription: Open Settings → tap your Apple ID → Subscriptions → Ball Knower → Cancel Subscription
Children's Privacy
Ball Knower is designed for general audiences and is rated 4+ on the App Store. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your own, including the United States where our servers are located. We ensure appropriate safeguards are in place for such transfers.
Third-Party Links
The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy in the App or through other communication channels. Your continued use of the App after changes constitutes acceptance of the updated policy.
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights:
- Right to know what personal information we collect, use, and disclose
- Right to request deletion of your personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
European Privacy Rights (GDPR)
If you are in the European Economic Area, you have additional rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
Our legal basis for processing your data includes: performance of a contract (providing the App), legitimate interests (improving our services), and consent (where applicable).
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: hello@gustownlabs.com
Address:
Gus Town Labs
7 Muddy Lane
Mancheser Center, VT 05255
For subscription or billing questions, please contact Apple Support.